Careers

Icon Connect is seeking a motivated and proactive Business Development and Marketing Assistant to join our dynamic team. The ideal candidate will play a crucial role in supporting our business development and marketing efforts. This position offers an exciting opportunity to contribute to the growth and success of a renowned company specializing in designing and delivering Smart Home Systems for luxury residential, super yachts, and commercial projects worldwide.

Key Responsibilities:

1. Business Development Support:

• Assist in identifying and researching potential clients, markets, and business opportunities.
• Collaborate with the Business Development team to create and maintain a comprehensive database of leads and prospects.
• Conduct market analysis and gather intelligence on industry trends, competitors, and customer needs.
• Assist in preparing business development presentations, proposals, and sales materials.
• Support the team in coordinating client meetings, events, and trade shows.

2. Marketing Support:

• Collaborate with the Sales & Marketing team to develop and execute marketing campaigns and strategies.
• Assist in creating engaging content for various marketing channels, including website, social media, newsletters, and press releases.
• Conduct market research to identify target audiences and optimize marketing efforts.
• Assist in managing digital marketing platforms and analyzing performance metrics.
• Support the team in maintaining brand consistency across all marketing materials.

3. Client Relationship Management:

• Assist in managing and nurturing client relationships, ensuring exceptional customer service.
• Coordinate client communications, including follow-ups, inquiries, and feedback.
• Support the team in conducting client satisfaction surveys and capturing testimonials.
• Assist in maintaining accurate and updated client records and databases.

4. Administrative Support:

• Provide general administrative support to the business development and marketing teams, including scheduling meetings, preparing meeting minutes, and organizing travel arrangements.
• Assist in preparing reports, presentations, and other documents as required.
• Support the team in managing budgets, expenses, and invoicing.

Qualifications and Skills:

• Bachelor’s degree in Business, Marketing, or a related field.
• Prior experience in business development, marketing, or a similar role is preferred.
• Strong communication skills, both written and verbal.
• Excellent organizational and time management abilities.
• Proficient in Microsoft Office Suite and familiarity with marketing tools and platforms.
• Creative thinking and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to work independently as well as in a collaborative team environment.
• Knowledge of the luxury residential or maritime industry is a plus.

Application Process:

If you are passionate about business development and marketing, have excellent interpersonal skills, and are eager to contribute to the success of a leading Smart Home Systems company, we would love to hear from you. To apply, please submit your resume, cover letter, and any relevant portfolio or work samples to paul.rose@iconconnect.com. Only shortlisted candidates will be contacted for further steps in the hiring process.

Note: This job description is intended to convey information essential to understanding the scope of the position and general nature and level of work performed. It is not exhaustive and may be modified as needed

Job Type: Full-time

Icon Connect are a dynamic, innovative and successful business based in London and Monaco established over 30 years ago. We have designed and installed Smart Home Systems in some of the most prestigious homes and superyachts in the world.

Continued growth means that we are now recruiting for new Business Development Manager to join our team and help us achieve our ambitious targets.

The successful candidate will understand that working in sales and managing internal as well as Client relationships is far from a normal office job.

We are looking for someone with a successful track record in sales, a passion for success, to embrace our business. You must be a team player with great interpersonal skills and a huge ambition to be successful.

Detailed Job Description:

Location: In and around London. You will be expected to be in our Letchworth office from time to time and there maybe some international travel.

• Managing and expanding our customer base
• Organise follow up activities to progress sales leads.
• Create sales strategies and achieve sales targets.
• Using and keeping up to date our CRM system and database.
• Use outreach, networking events and social media to generate new sales opportunities.
• Visit prospect and Client premises to discuss and document detailed requirements, deliver presentations (CPD) and give demonstrations where appropriate.
• Ensure that the sales process is conducted in a timely manner and meets internal procedures and the Client’s expectations.
• Prepare detailed sales hand over information for our design team and ensure that our proposals, meet Client expectations and are of the highest accuracy and quality.
• Negotiate contract terms and close sales.
• Attend appropriate and relevant exhibitions and events.
• Identify new markets and business opportunities.
• Regularly report sales activity and attend sales meetings.

Essential Knowledge & Experience:

• Excellent communications skills using the telephone and written word.
• Excellent interpersonal skills, on the phone and in person.
• Proficient with MS Office applications.
• Excellent presentation skills.
• Experience using social media.

Desirable Knowledge & Experience

• Experience of Audio-Visual systems, IT, sound and/or lighting would be an advantage.
• Experience in the high-end residential market place.

In the first instance, please email us your latest CV, together with a covering letter to explaining why you would be perfect for the role. We look forward to hearing from you. (paul.rose@iconconnect.com)

Job Type: Full-time, Permanent.

Salary and commission commensurate with experience and success.

Fancy a career change to come and work for one of the industry leaders in delivering smart technology to some of the most spectacular Super yachts and residential properties around the world?

We have an exciting opportunity for an experienced AV Engineer to take part in some of these projects, to assist in ensuring they are delivered on time and to exacting standards within our experienced project teams.

You will be working with some of the world’s top shipyards, architects and interior designers on some incredible projects.

We look to develop and guide our staff and add new and greater responsibility as you progress. There will be numerous opportunities to work with the latest technology and deliver systems to the highest quality.

If you are the sort of person who wants to work with some of the most innovative systems and technologies on the market, to travel internationally, and develop professionally, please contact us.

Key attributes:

• Understanding of audio visual, mechanical and electrical services, their integration, regulations, protocols and related technical language including control systems, lighting, HVAC, BMS, access control & security.
• Well versed with Microsoft products such as Word, Excel and MS 365 suite
• Good Time Management Skills
• Accuracy & management of project documentation
• Ability to impart engineering knowledge and train others
• Monitoring and Reporting Project Progress to the lead engineer
• Building & Managing relationships and interfaces with other contractors
• Team player with ability to identify weakness and offer guidance and assistance
• Ability to work on own initiative in a well organised and efficient manner.
• An eye for detail and a good understanding of quality control
• Excellent communication skills on a technical and personal level
• Clean driving licence is preferred
• Punctual, smart and can represent the company on project sites.

Key technical skills required:

• Multiple project experiences of use of both Crestron DM and NVX
• Good working knowledge and working experience of Networks and Network architecture
• Good working knowledge of Digital Audio systems such as Qsys or BSS etc
• Experience in Lighting systems such as Crestron and Lutron for both programming and installation.
• Good fault finding and commissioning skills are compulsory
• Excellent use of hand tools, test equipment and competent at soldering

Beneficial but not essential

Foreign languages such as Dutch, German, or Italian

Agency Notes

• Overtime generally around 20-30%
• 20 days holiday per year plus 3-4 at xmas
• Pension 3% contribution matched but subject to HM policies

Icon Connect is a world-renowned Company delivering Audio Visual IT and Security systems for Superyachts and High-End Residential Clients. We have an exciting opportunity for an experienced AV Project Manager to run an assortment of exciting projects, to ensure they are delivered on time and to budget by overseeing the technical and commercial aspects associated with such projects.

Acting as the Client’s main interface with our company, you will be working with some of the world’s top shipyards, naval architects, and interior designers delivering some of the most prestigious projects in the world.

There will be opportunities to work with the latest technologies, influence design and deliver systems to the highest quality.

If you are the sort of person who wants to work with some of the most innovative systems and technologies on the market and to travel internationally, please contact us.

Successful candidate can be EU resident.

Main Responsibilities:

The key objective for any of our Project Managers is to bring a project in on time and within budget to the highest quality level. This will be achieved by organising and owning as follows:

Meetings:

• Kick-off meeting with all team members at project commencement.
• Regular project meetings / conference calls with the Lead Engineers and the operations
  department.
• Site meetings – agree agenda, record minutes appropriately (RFI) agree minutes distributed
  by others.
• Twice monthly predictor/resource meetings with the Operations Manager along and Lead
  Engineer.
• End of project review meeting Operational Management, Sales, Finance and other
  stakeholder.

Management:

• Responsible for cost/time/performance/quality of the project.
• Ensures compliance to quality standards, and operational guidelines.
• Create and maintain internal and external project schedules.
• Coordinates execution and delivery with the engineering team.
• Be responsible for good team collaboration and knowledge sharing.
• Motivate and support all team members.
• Provide progress/status report on a regular basis to the Operations Manager.
• Manage project decisions / escalations to Operations Manager.
• Leads regular program reviews with the client.
• Financial accountability for projects – managing time and costs with the Operations Manager
  and the finance department.
• Handover to the Client/Client representatives.
• Handover to the service department.
• Resource allocation in consultation with the planner and the Operations Manager.
• Coordinate procurement of equipment with the Purchasing Manager and Operations
  Assistant.
• Managing contractor liaison (3rd Party) – builders, carpenters, electricians, architect etc
• Managing Icon subcontractors.
• Manage contract variations by handling any changes in scheme with multiple departments,
  ensuring they are accurate and invoiced when accepted or closed when rejected.
• Responsibility for project documentation and design (block wiring, schematics, rack layout,
  certification of copper and fibre cabling, user guide and manuals)
• Collating feedback on equipment used in a monthly meeting with engineering and Design.
• Hardware installation as and when project requires.
• Organising all logistics for personnel and project deliverables such as equipment.
• Recording full whereabouts in the online daily planner.
• Looking for new business opportunities and ensuring Icon Connect is placed to receive new
  project opportunities.

Key Skills:

• Activity Planning and Sequencing.
• Resource Planning.
• Developing Schedules in harmony with shipyard production.
• Time Estimating.
• Cost Estimating.
• Documentation.
• Risk Analysis.
• Managing Risks and issues.
• Monitoring and reporting progress.
• Team Leadership.
• Managing relationships and interfaces with other contractors.
• Controlling sub-contractors.
• Working with vendors.
• Quality control.

HR:

• Risk assessments / site safety. Informing everyone of risks and PPE requirements, uniform standards, method statements, risk assessments and required site qualifications e.g. CSCS
• Following Icon site codes of behaviour and practices and train all staff.
• Complete the RAMS documentation in conjunction with the Yard or Builder & carry out
  Monthly reviews.
• Ensure all staff are fully compliant.

Mandatory Management tools:

• Project Plan (MSP). Start of every project and update as it changes.
• Request for information sheet. Start of every project to record all questions and prompt
  responses.
• “Room notes”. Frequency to be discussed with the Operations Manager to suit
• Task List to be completed and distributed daily.
• Weekly/Fortnightly project status report.
• All staff schedules filed daily on the planner

Experience / requirements:

• Proven track record in delivering sizeable residential/marine projects with at least 5+ years project management experience of both single and multi-dwelling AV and automation projects and or yacht projects over 40m.
• Working knowledge of project management tools such as MS Project and fully proficient with Microsoft Office Suite especially 365 and Excel.
• Strong knowledge of the industry, its key and niche products.
• Team player with ability to identify weakness and offer guidance or assistance.
• Ability to work on own initiative in a well organised and efficient manner.
• Maintaining exacting standards that the bespoke marine sector demands.
• An acute understanding of business efficiency and profitability.
• Excellent communication skills on a technical and personal level.
• Excellent presentation skills.
• Understanding of audio visual, mechanical and electrical services, their integration,
  regulations, protocols, and related technical language including control systems, lighting,
  HVAC, BMS, access control & security an advantage or knowledge from a similar industry.
• A good command of the English language both written and verbal is essential to be able to
  communicate effectively with our European counterparts.

Essential:

• Passport and driving licence

Beneficial but not essential:

• EU passport or the ability to work in the EU without a visa.
• Clean driving licence preferred.
• Foreign languages such as Dutch or German.

Agency Notes for UK based employee.

• Overtime generally around 15-20%.
• 20 days holiday plus 3-4 at Christmas.
• Pension 3% contribution matched but subject to HMG policies.
• Good command of the English language is essential as they will have to communicate with
  other European counterparts and Clients.